We have updated our privacy policy and now GDPR compliant

​The team at Biobox are committed to safeguarding and preserving the privacy of our visitors and customers.

This notice explains what happens to any personal data that you provide to us, or that we collect from you whilst you visit our site and how we use cookies on this website.

We do update this Notice from time to time so please do review this Notice regularly.

1. What information we collect​

In running and maintaining our business, we may collect and process the following data about you:

Information provided by you, for example, personal details when you register for information or make a purchase.

We only collect basic personal data about you which does not include any special types of information or location-based information.

2. Why we need it

We need to know your personal data so that we can provide you with the service, product, updates, or news you have requested.  We will not collect any data that we do not need in order to provide and oversee this request.

3. What we would also like to do with it

​We would, however, like to use your name and email address to inform you of our future offers and similar products & to inform you of any changes to our business, website, services or goods and products. Your details are only used by us if you allow us to do so by signing up for our newsletter or providing your details through competition or giveaway that we have either hosted or be apart of. If you have not signed up to our newsletter, or have signed up in the past and decide that you no longer wish to be part of our mailing list. This information is not shared with third purposes and you can unsubscribe at any time via phone, email, or our website.

4. How long do we keep your data?

We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed. Your information we use for marketing purposes will be kept with us until you notify us that you no longer wish to receive this information.

5. Your Information

We never give your details to third parties. We are an independent business which collects customer information (name and email address) so that we can contact you via newsletters to inform you of news related to Biobox.

6. Storing your personal data

​In operating our business via The Bio box website, your data is processed by our staff in the UK.  We do not provide our own IT servers.

We do our utmost to ensure that our server hosts are secure and fully accredited. However, unfortunately, we cannot be responsible for any illegal breaches that may occur.

7. Storage of payment details

We do not store credit card details nor do we share customer details with any third parties.

8. Third Party Links

​On occasion we include links to third parties. Where we provide a link it does not mean that we endorse or approve that site’s notice towards visitor privacy. You should review their privacy notice before sending them any personal data.

9. Use of cookies

Cookies provide information regarding the computer used by a visitor. We may use cookies where appropriate to gather information about your computer in order to assist us in improving our website.

​We may gather information about your general internet use by using the cookie. Where used, these cookies are downloaded to your computer and stored on the computer’s hard drive. Such information will not identify you personally; it is statistical data which does not identify any personal details whatsoever.

Our advertisers may also use cookies, over which we have no control. Such cookies (if used) would be downloaded once you click on advertisements on our website.

You can adjust the settings on your computer to decline any cookies if you wish. This can be done within the “settings” section of your computer. For more information please read the advice at AboutCookies.org.

10. Your rights

​If at any point you believe the information we process on you is incorrect you can request to see this information and even have it corrected or deleted.

If you wish to raise a complaint on how we have handled your personal data, you can contact us directly and we will investigate the matter. If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the Information Commissioner’s Office (ICO)

11. ​We will only disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

12. Payment Processing

​Our commerce payments are hosted by Stripe. Stripe provides us with the online e-commerce transaction platform that allows us to sell our products and services to you.

Your data is stored through Stripes data storage, databases, and the general Stripe application. They store your data on a secure server behind a firewall where it is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS).

Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

For more insight, you may also want to read Stripes Terms of Security: https://stripe.com/help/security

13. Security

​This site has security measures in place to protect the loss, misuse, and alteration of the information under our control. All data is protected using the most advanced methods available. We do not store financial information like credit card numbers or personal information on this site or with any 3rd parties. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

We will take all reasonable steps to keep your personal information, order, and payment details secure. However, we cannot be held liable if any event beyond our control results in loss to you.

14. Trademarks

​All trademarks appearing on the service are trademarks of their respective owners.

This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent.

15. Prices

​Items are charged at the price shown on the product pages on the date the customer places the order. Prices are correct at time of publication.   This web site is regularly updated. We put every effort into updating website information, product descriptions, prices, photos and other information. We try to ensure all information and images are correct- occasionally there may be mistakes. We cannot be held responsible for website errors if they are genuine mistakes. If you buy any products from us based on the wrong information we will replace or refund the product so long as it is unused. While every effort is made to ensure that accurate pricing and descriptions are maintained, we reserve the right to decline orders if they are based on inaccurate information by either party.

16. Legal

​We reserve the right to change these terms and conditions at any time. Any such changes will take effect when posted on this website and it is your responsibility to read the terms and conditions on each occasion you use the site. Your continued use of the website shall signify your agreement to be bound by the latest terms and conditions.

Other than as expressly provided in these terms and conditions any express or implied indemnities, warranties, terms and conditions are hereby excluded to the extent permitted by law. We are not liable, in contract, tort (other than fraudulent on negligent misrepresentations) or otherwise of, or in connection with the supply or intended supply of goods under these terms and conditions for any:- economic losses (including without limitation loss of profit, contracts, business or anticipated savings); or- loss of goodwill or reputation; or- special or indirect losses. Any contract between us and these terms and conditions shall be governed by English law and any dispute between us will be determined exclusively in the courts of England. You may not assign or sub-contract any of your rights or obligations under these terms and conditions to any third party.

If any part of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, this shall not affect the validity or enforceability of the remainder. The Contracts (Rights of Third Parties) Act 1999 shall not apply to any contract entered into pursuant to these terms and conditions.

17. Questions and contact information

​If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at contact@bio-box.co.uk


Biobox (“we” or “us”) values its visitors’ privacy. This privacy policy is effective June 5th, 2015; it summarizes what information we might collect from a registered user or other visitor (“you”), and what we will and will not do with it.

Please note that this privacy policy does not govern the collection and use of information by companies that Biobox does not control, nor by individuals not employed or managed by Biobox. If you visit a Web site that we mention or link to, be sure to review its privacy policy before providing the site with information.

What we do with your personally identifiable information

It is always up to you whether to disclose personally identifiable information to us, although if you elect not to do so, we reserve the right not to register you as a user or provide you with any products or services.

“Personally identifiable information” means information that can be used to identify you as an individual, such as, for example:
your name, company, email address, phone number, billing address, and shipping address, your Biobox user ID and password
, any account-preference information you provide us , your computer’s domain name and IP address, indicating where your computer is located on the Internet
session data for your login session, so that our computer can ‘talk’ to yours while you are logged in

If you do provide personally identifiable information to us, either directly or through a reseller or other business partner, we will: not sell or rent it to a third party without your permission — although unless you opt out (see below), we may use your contact information to provide you with information we believe you need to know or may find useful, such as (for example) news about our services and products and modifications to the Terms of Service; take commercially reasonable precautions to protect the information from loss, misuse and unauthorised access, disclosure, alteration, and destruction;
not use or disclose the information except as necessary to provide services or products you have ordered, such as (for example) by providing it to a carrier to deliver products you have ordered; in other ways described in this privacy policy or to which you have otherwise consented; in the aggregate with other information in such a way so that your identity cannot reasonably be determined (for example, statistical compilations); as required by law, to outside auditors who have agreed to keep the information confidential; as necessary to enforce the Terms of Service; as necessary to protect the rights, safety, or property of Biobox, its users, or others; this may include (for example) exchanging information with other organizations for fraud protection and/or risk reduction.

Other information we collect

We may collect other information that cannot be readily used to identify you, such as (for example) the domain name and IP address of your computer. We may use this information, individually or in the aggregate, for technical administration of our Web site(s); research and development; customer- and account administration; and to help us focus our marketing efforts more precisely.


Biobox may use “cookies” to store personal data on your computer. We may also link information stored on your computer in cookies with personal data about specific individuals stored on our servers. If you set up your Web browser (for example, Internet Explorer or Firefox) so that cookies are not allowed, you might not be able to use some or all of the features of our Web site(s).

External data storage sites

We may store your data on servers provided by third party hosting vendors with whom we have contracted.

Your privacy responsibilities

To help protect your privacy, be sure: not to share your user ID or password with anyone else; to log off the Biobox Web site when you are finished; to take customary precautions to guard against “malware” (viruses, Trojan horses, bots, etc.), for example by installing and updating suitable anti-virus software.

Information collected from children

You must be at least 13 years old to use Biobox Web site(s) and service(s). Biobox does not knowingly collect information from children under 13.

Changes to this privacy policy
We reserve the right to change this privacy policy as we deem necessary or appropriate because of legal compliance requirements or changes in our business practices.

Questions or comments?

If you have questions or comments about Biobox’s privacy policy, please email us at contact@bio-box.co.uk