This page tells you the terms and conditions on which we will supply to you the product/s listed on our website
www.bio-box.co.uk (Our Site) either with our monthly subscription Box service or our ‘one off’ Gift Box. Please read these Terms and Conditions carefully and make sure you fully understand that by subscribing to our monthly subscription or placing an order for a one off Gift Box that you agree to be bound by these terms and conditions.
We reserve the right, from time to time, with or without notice to you, to change these Terms and Conditions at our sole discretion. Your use of the website after changes are made means that you agree to be bound by such changes.
Delivery/cancellations – Each box ordered between the 1st & 25th will be delivered in the first few working days of the following month. If you wish to cancel a subscription please email us before the 25th (the week before your package is delivered.
- INFORMATION ABOUT OUR COMPANY
1.1 We operate the website www.bio-box.co.uk and our company is registered in the UK (company number 12797338).
Our registered office and address is:
Biobox Subscription Limited
71-75 Shelton Street,
Covent Garden, London
We will do our best to maintain our website so that you have constant use, but there will be times when your use may be interrupted. Interruption to the services for reasonable periods for maintenance or causes beyond our control is not a ground for repayment of money you have paid. When we are aware of the likelihood of our site being down, we will place a notice on our website to this effect.
- SERVICE AVAILABILITY
2.1 Our Site is only intended for use by people residing in the United Kingdom, most European and Worldwide countries. This includes BFPO addresses and excludes PO Box addresses. We do not accept automatically orders from individuals outside of the United Kingdom and Northern Ireland without a prior written request. Please email us on firstname.lastname@example.org with a full delivery address for an accurate worldwide quote.
2.2 We are a monthly subscription (or one off ‘Gift box’) company.
Our website, allows users to subscribe to a monthly subscription Box (full details on our website of what you will receive in your boxes)or to send or receive a one off Gift Box from our online store ( full details also on our website)
2.3 The contents of each box will vary according to themes we decide to choose each month; themes will vary from skincare, bathroom, kitchen, and miscellaneous. These themes may repeat itself each month. We make no guarantee that you will receive a particular product in a Box. Our buyers are constantly sourcing new products which are then tested by our expert panel for suitability to be included in a Box. Some of our suppliers’ products are only available in limited quantities, thus that they may not always be available in the future. The products in the Boxes, apart from personalised items are not manufactured by Biobox. Should you have any questions about any product that we have supplied to you that is unanswered in our FAQ’s should be directed to our dedicated team at email@example.com. A link to Frequently Asked Questions can be found at the top of our Home Page.
2.4 Your order will be fulfilled by the delivery date set out in our dispatch confirmation. You will not hold us responsible for any delays or non receipt outside of our reasonable control, which relate to the delivery of boxes or orders. It is your responsibility to report any lost or undelivered boxes online within 7 days from the dispatch date by email to firstname.lastname@example.org. In these circumstances, we will do our utmost to resolve any issues for you where possible.
- YOUR STATUS
3.1 Your use of this website and purchase of any products from this website is at all times subject to these Terms and Conditions. By accessing our website, you agree to our Terms and Conditions. If you do not agree to these Terms and Conditions, you must exit our website immediately.
3.3 You are a resident in one of the serviced Countries and
3.4 You are accessing our Site from that Country.
3.5 Customers are obliged to comply with either Royal Mail’s claim compensation process or our process. Failure to comply with these processes, as amended from time to time, will result in no credit being made in respect of such undelivered boxes. If you change address, you must update your address details in the relevant section of our website to ensure that boxes are not sent out to the wrong address or an incomplete address. Please ensure that this is done in time to take effect before you move as you will not be refunded for any boxes posted to the wrong location and there is a subsidised charge of £10 (plus paypal fee) for having your box resent out to you at your correct address .You agree to provide accurate up to date information of your name and current address.
3.6 If you place an order for one of our one-off boxes, please be aware that they will still be sent via your local postman and may be subject to delays. We cannot, therefore, guarantee delivery on a specific day and will not be held liable for delays outside of our control. The risk of loss of boxes and merchandise purchased by you, pass to you upon Biobox’s delivery of the item/s to the Carrier.
3.7 Subject to these Terms and Conditions, Biobox grants you a limited, revocable, non-transferrable and non exclusive license to access and use the Site for your own non-commercial personal use. You many not use the site for the benefit of another business, unless explicitly permitted by Biobox in advance and in writing. Biobox reserve the right to refuse service, terminate accounts, and/or cancel orders at its discretion, including, without limitation, if Biobox believes that its client conduct violates application law or is harmful to Biobox’s interest. Any discount code usage for Biobox subscription is reserved for new customers only (one code per customer/household) unless otherwise agreed by Biobox
3.8 Application laws require that some of the information or communications we send you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by email or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other
communications that we provide to you electronically comply with any legal requirement that such communications should be in writing. This condition does not affect your statutory rights.
3.9 Contracts for the purchase of products through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be subject to the non-exclusive jurisdiction of the courts of England and Wales.
- JOINING AND REGISTERING WITH Biobox
4.1 Once we accept your subscription or ‘one off gift box’ that is when the contract is made. You may not transfer, assign, charge or otherwise dispose of the contract, or any of your rights or obligations arising under it, without our prior written consent.
4.2 You are responsible for maintaining the confidentiality of your account and password. You agree to accept responsibility for all activities that occur under your account and password. You agree to immediately notify us in the event of any unauthorised use of your account or other breach of security.
4.3 You acknowledge and agree that we may process your personal data in accordance with the terms of our privacy and cookies policy, which is subject to change from time to time.
4.5 By submitting or posting any materials or content, featuring products that you have received from Biobox, you grant Biobox a perpetual, irrevocable, non-terminable, worldwide, royalty-free and non-exclusive license to use, copy, distribute, publicly display, modify, create derivative works on our websites and in any other materials or medium, and sublicense such materials or any part of such materials. This means, for example, that we can continue to use and display that content even if you ask us to remove it or after your registration or subscription has ended. If you do not want to grant Biobox the rights set out in this paragraph, please do not submit your content. You confirm that any materials you provide do not include anything (including, but not limited to, text, images, music or video) to which you do not have the full right to grant Biobox the license specified above. You also confirm that any materials you provide will not contain libelous or otherwise unlawful, abusive or obscene material. Biobox will be entitled to use any content submitted by you without incurring obligations of confidentiality, attribution or payment to you. To the extent permitted by applicable law, you agree to waive all moral rights in any content that you post or send whilst using the Services, including the right to be identified as the author of such content.
- YOUR CONDUCT
5.1 You are solely responsible for all reviews, blog comments, video, photographs, messages and any other material (‘Content’) that you upload, email or transmit in any way (‘Post’) to the website via the Service. You agree that you will not Post any Content where you do not have the legal right to do so. Nor will you Post any Content that is defamatory, libelous, pornographic, unlawful, excessively violent, promoting violence, promoting illegal activities, discrimination.
5.2 You must not use the Service to impersonate any person, or to misrepresent your identity or affiliation with any person. You also agree that you will not Post any unauthorised advertising, any Content for financial gain through commercial enterprises, including but not limited to promotions, links to other websites, voucher codes and any other form of solicitation. You agree that Biobox without limitation, may use as it sees fit, any content that you upload to the website or anywhere else that features Biobox. We may also terminate your account(s) and you understand that Biobox may seek compensation from you.atory based on race, sex, age, religion, disability or anything else that is generally accepted as being objectionable or that Grow With Me deems as being objectionable. In addition you agree not to post any content that is likely to harass, upset, embarrass, alarm or annoy any other person.
- YOUR PRIVACY
7.1 Biobox takes payment for goods that you purchase through the Service via Worldpay (UK) Ltd who is authorised by the Financial Conduct Authority under the Payment Service Regulations 2009 (No. 530923) for the provision of payment services. Biobox may change our prices at any time, if you do not wish to accept the new price you may cancel your subscription as below otherwise payments will be at the new price. Biobox is not privy to any of your credit/debit card information and no card details are stored on the Biobox website or its servers.
8.1 All boxes purchased through Gift do not auto-renew .. All subscription Boxes purchased via Get auto-renew. If you subscribe to the Service, you agree that you will promptly update your account information with any changes (for example, a change to your billing address or debit/credit card expiry date). You agree to pay Biobox the amount that is specified in the ‘Service’; in accordance with these Terms of Service. You hereby authorise Biobox to charge your debit/credit card in advance of the dispatch of your next Box(s), in accordance with the terms that are applicable to the subscription you purchased, until you terminate your account, cancel your subscription or change your subscription to a different subscription.
8.2 You understand and accept that, unless otherwise expressly stated, our Service is a subscription that operates on an auto-renewal basis and once your initial pre-paid subscription has ended, you agree to your debit/credit card being charged again. For example, if you have purchased a monthly Box your credit/debit card will be charged monthly. If you have purchased a 3 month subscription your credit/debit card will be charged every 3 months. The same principal applies for subscriptions of different lengths. Should you not wish for the renewal to take place, you should email as below (see Cancelling a Subscription) as soon as your last box has been received and before the renewal payment has been taken. You will have 28 days to do this. All payments made are non-refundable. Dispute of any charges must be notified to Biobox within thirty-one (31) days of the charge being made. We reserve the right to change the price(s) of our subscription and will give you at least thirty one (31) days notice of any such change. The notice of the price change will be on the website and we will also email it to you. Your continued use of the Service after the price change becomes effective constitutes your agreement to pay the changed amount.
- CANCELLING A SUBSCRIPTION
9.1 We would hate to see you go, but if you need to go you can cancel a monthly subscription as long as you cancel before the 25th of that month (one week before your new box is due to be delivered. Contact us of your wishes via email email@example.com
9.3 To exercise the right to deactivate, you must inform us via email: firstname.lastname@example.org of your decision to deactivate this contract by a clear statement.
10.1 You will assume the risk for the products once they have been delivered to the delivery address which you specified when ordering the products. We accept no liability where you provide an incorrect delivery address. Failure to do so may result in some or all of your boxes being placed on hold due to an incomplete shipping fee being paid.
11.1 If you are unhappy for any reason, please contact our team in the first instance at email@example.com . BioBox complies fully with the Consumer Protection (Distance Selling) Regulations 2000. If you wish to return your box to us you will have fourteen working days to decide to do so. Note: This does not apply to perishable and other items that deteriorate rapidly such as food. Nor does it apply to any tailor-made or personalised goods. Please note that due to the personalised nature of Biobox, we are unable to accept returns after 14 days of receiving your order. In the event of an item being faulty, we will request that you return it to us at your cost for inspection. In this instance, you must return the goods to us securely packaged, in a good condition consistent with your statutory duty to take care of them, at your own cost, by recorded delivery or by any other appropriate method so as to reasonably ensure that we receive them, as soon as possible. If the item is found to be faulty, we will be delighted to provide you with a replacement item and reimburse you for the postage cost for recorded delivery, upon viewing your receipt. This will be confirmed to you in writing to you.
12.1 Please note that Shop Discounts may not be used for ‘sale’ or products that have already been reduced in price.
- OUR CONTRACT WITH YOU
14.1 Any order that you place may be cancelled by us at any time prior to dispatch. In the event of this happening, no contract for that or those orders, will exist between Biobox and you, and you will be notified by email of the cancellation and the reason for the cancellation.
15.1 Your use of the Service is at your sole risk. You agree that you are entirely responsible for any interactions with other users of the Service and that Grow With Me will bear no responsibility or have any liability in matters between you and other users of the Service.
15.2 Under no circumstances will Biobox be liable in any way for any Content Posted by third parties, including, but not limited to, any errors or omissions in any Content. Nor will Biobox be liable for any loss or damage of any kind incurred as a result of the use of any Content Posted via the Service. We reserve the right to refuse or remove any Content that violates these Terms and Conditions or that we find objectionable even if not covered in this agreement. You agree to bear all risks associated with the use of any Content including any reliance on the accuracy such Content
- LIABILITY LIMITATION
16.1 Biobox makes no warranty that the service, products, and Boxes will meet your requirements or expectations. You understand and agree that Biobox will not be liable for any direct, indirect or consequential damages as a result of using the Service. Nor will it be liable for the cost of your procurement of substitute goods for any reason including but not limited to, the non-arrival of an expected Box or your inability to access the Service due to a Service failure. You agree to indemnify Biobox, their officers employees and agents against all losses, damages, expenses, claims, legal actions of any kind as well as injury (including death) arising from or relating to your use of the Service.
- COMPETITIONS, PROMOTIONS AND FREE GIFTS
17.1 Entrants outside of the UK are not precluded from entering or winning any competition hosted by Biobox but must pay the shipping costs prior to receiving any prizes.. Only one entry per person is permitted, unless otherwise stated.
17.2 Automated entries will be invalidated, including multiple entries from the same IP or telephone number range. The closing date is as specified in the relevant competition. This will always be a time and date in the UK. Where a time is not given, the closing time will be 11.59pm (UK time) on the relevant day. Winners will be notified (by email, post or social media) within 21 days of the closing date. Winners should allow 6 weeks for delivery. The judge’s decision is final and no correspondence will be entered into. Prize winners shall not, under any circumstances whatsoever, sell or transfer their prize to any other person(s). Selling or transferring prizes includes, but is not limited to, selling and/or distributing on any website including any auction site whether it is operated by a third party or by a prize winner. Biobox reserves the right to cancel any prize if it has reasonable grounds for believing that a prize winner has, or has attempted to, sell, transfer or exchange their prize. No cash alternative or alternative prize is available on entrants’ request but in the event of the advertised competition prize being unavailable we reserve the right to offer an alternative prize of equal or greater value.
Biobox will not be liable for any damage, loss or disappointment suffered by any person taking part or not being able to take part in a competition.
17.3 Competition winners may be required to take part in or co-operate with publicity. Competition winners agree to keep confidential any knowledge about Biobox and its business and personnel received by them as a result of the competition. No responsibility is accepted for inaccurate prize details supplied by sponsors. Use of false name or address, eg name by which the entrant is not usually known, will disqualify them from receiving any prize. Biobox reserves the right to oblige any potential winner to provide documentary proof of their identity and address as directed by Biobox before such person may claim their prize. In certain circumstances, Biobox shall, at its discretion, require any person to present themselves in person supported by such documentation for identification purposes (we will reimburse all reasonable travel costs incurred) prior to releasing the prize.
17.4 Participants who are rude, abusive or deemed otherwise unsuitable by Biobox will be excluded from the competition. We reserve the right to amend these rules at any time. Entry in the competition implies acceptance of these rules. We will keep your personal details for a reasonable time so that we can send you any prize that you have won, to verify that these rules have been complied with, and for accounting purposes. We may pass your details on to our service providers and agents for the purposes of sending you the prize on our behalf. Biobox may at any time issue specific rules to be read in conjunction with these rules. In the event of a conflict between two sets of rules, the competition-specific rules take priority.
17.5 Any dispute or claim arising out of or in connection with a competition shall be governed by and construed in accordance with English law and entrants irrevocably agree that the Courts of England shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with a competition. Where a free gift is offered dependent on the length of a subscription and the subscription is cancelled and refunded prior to the end of the subscription, you will be billed the retail price of the free gift. Biobox reserve the right to re-use any media content (inclusive of photos or / and videos but not restricted to) that is sent to Biobox or posted / uploaded to their Social Media. You may opt out of this by emailing us firstname.lastname@example.org
17.6 You may not take out a new subscription using the same or another promotional code. Breach of our terms will result in your order being placed on hold. In the event of this occurring you will liable for the full price of the box. Any promotional codes must be used at the time of purchase and cannot be backdated.
- OUR COPYRIGHT
18.1 Our Copyright: The Biobox website and the Biobox brand are the copyright of Grow With Me. You may not use any material (‘Service Content’) from the website without Biobox prior written consent. This includes any of Service Content that may appear on other websites where we have permitted its use. You acknowledge and agree that the Service Content is protected by copyright and may also be protected by patent, trademark, trade secret or other proprietary rights and laws.
*Customer feedback is very important to us. We are always looking for ways to serve you better. Please contact us with any questions you may have. We are here to help. By email: email@example.com